Terms & Conditions

General

Usage of any of That Dog Trainer Dude’s services assumes that you have read and agree with That Dog Trainer Dude’s terms and conditions.

  • A phone call with That Dog Trainer Dude must be completed prior to being accepted for any training.
  • All dogs must be fully insured and include third party liability. That Dog Trainer Dude accepts no liability for any dogs that are not insured.
  • All dogs must be fully vaccinated and wormed at regular intervals.
  • All dogs must be kept on lead until instructed otherwise.
  • All dogs must be micro-chipped and registration details up to date, with proof available upon request.

Confidentiality

All customer records and information are kept in the strictest of confidence and is not shared with any third party. Any information shared with volunteer assistants or paid employees is strictly on a ‘need to know’ basis.

Email addresses will be used for the marketing purposes of That Dog Trainer Dude. You can remove yourself from this list at any time by email response or by request to That Dog Trainer Dude.

Booking / Payment / Cancellation

In home consultations & training sessions:

  • No bookings are confirmed until a member of That Dog Trainer Dude has contacted the client to confirm the booking via phone call, SMS or email.
  • A deposit may be charged upon booking a service. The booking is not confirmed if a deposit has been requested until it has been paid.
  • Payment for consultations are to be paid in full no later than the day of booking.
  • There are no refunds available on the consultation once the consultation has begun and thereafter.
  • Cancellations made by the client within 48 hours will be charged 50% of the session.


Online virtual video consultations:

  • Payment for consultations are to be paid in full upon booking the consultation.
  • Cancellations made by the client within 24 hours will charged the full amount of the consultation unless specified by That Dog Trainer Dude.
  • Cancellations made by That Dog Trainer Dude will be refunded in full.
  • There are no refunds available on the consultation once the consultation has begun and thereafter.


Webinars & online workshops:

  • Payment is to be paid in full upon booking.
  • Cancellations made by the client within 48 hours will be charged the full amount unless specified.
  • Cancellations made by That Dog Trainer Dude will be refunded in full.
  • There are no refunds available once the service has begun and thereafter.

Media & publicity release

The owner hereby agrees to and allows That Dog Trainer Dude to photograph, video, and use images of the owner’s dog for publication and promotion.

The owner irrevocably grants That Dog Trainer Dude the right to distribute, transmit, publish, copy, or otherwise exploit, either in whole or in part, either digitally or in any other medium now known or later discovered, any photographs and videos of the owner’s dog and the owner on That Dog Trainer Dude’s website, blog, YouTube, Facebook, Instagram and any other internet medium commonly referred to as “social media”.

Disclaimer

That Dog Trainer Dude agrees to provide professional, precise, efficient, and effective dog training techniques to both owner and dog with the goal of teaching the owner how to train the dog using safe and humane training methodology.

That Dog Trainer Dude will make every reasonable effort to help the owner achieve training and behaviour modification goals, but makes no representation, warranty, or guarantee of improvement to the dog’s behaviour or demeanour and assumes no responsibility or liability for any unwanted change in demeanour or nature of the dog’s behaviour during or subsequent
to the services provided.

The Owner understands that numerous factors outside the control of That Dog Trainer Dude may prevent the dog from retaining the training it receives, and may otherwise interfere with and sabotage the best efforts of That Dog Trainer Dude to train the dog and owner, including but not limited to the environment in which the dog is kept, the manner in which the dog is treated or used, and the personality of the dog.

The owner understands and acknowledges that the progress the dog achieves during the training period is dependent, in part, upon the dog’s
temperament, as well as the consistency of the owner’s practicing and implementing the lessons and training that That Dog Trainer Dude has provided.

That Dog Trainer Dude will accept no responsibility for and exclude all liability in connection with personal injury, loss, theft, injury to animals howsoever caused during the provision of training sessions.

It is the responsibility of the owner of the dog to ensure the health of the dog is verified by a vetinarian, to ensure there are no underlying health issues, before a behavioural program or training session is undertaken.

Use of the information and advice given in connection to the above services is at your own risk. We do not accept any liability for the use of information and advice given in connection with the above services including but not limited to any errors, inaccuracies, omissions, misleading or defamatory statements.

Whilst we hope you find the information and guidance given interesting and informative, the contents are for general information only.

We believe the contents to be true and accurate as at the date of each training course but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances.

That Dog Trainer Dude does not want to receive confidential or proprietary information from you. Any material, information or other communication you may transmit other than your personal information will be considered non-confidential and non-proprietary. That Dog Trainer Dude and its designees will be free to copy, disclose, distribute, incorporate or otherwise use the communications in all data, images, sounds, text and other things embodied therein for any and all non-commercial purposes.

That Dog Trainer Dude may also make improvements and/or changes in the products and/or services and programmes described at any time without notice.

That Dog Trainer Dude seeks to ensure that the information published on its web site is up to date and accurate. However, the information on the website does not constitute legal or professional advice and That Dog Trainer Dude cannot accept any liability for actions arising from its use.

That Dog Trainer Dude cannot be held responsible for the contents of any pages referenced by an external link.

You are solely responsible for evaluating any goods or services offered by third parties via the Website or on the Internet.